As a rule, our translation services are provided digitally; the completed translation is delivered via your account and the email address you provide, in PDF or DOCX format. For orders that require a wet-signed, stamped, or notarized hard copy, delivery is made by courier to the address you provide.
The estimated delivery time is determined by the document’s word count, the language pair, the selected service, and your chosen delivery speed, and it is shown clearly during ordering. For orders requiring notarization or physical courier delivery, this time may extend depending on the approval and shipping processes. The stated times are estimates and do not constitute a binding commitment.
No shipping fee is charged for digital delivery. For orders that require a hard copy, any applicable shipping cost is clearly reflected in the total amount and presented for your approval during ordering.
You may cancel orders whose performance has not yet begun directly via the cancellation option on your order page; you may also send your cancellation request to info@tercumexpert.com. For cancellations made at this stage, any amount already collected is refunded to you.
Approved refunds are processed within a reasonable time using the original payment method. Once performance of the service has begun, no refund can be made, given the nature of the translation prepared specifically for the individual and the document. This is consistent with the exceptions to the right of withdrawal set out in the Distance Sales Agreement under Law No. 6502 and the Regulation on Distance Contracts.
For any questions or requests regarding delivery and returns, you can reach us at info@tercumexpert.com.